At Orovia, we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data.
Information We Collect
Personal identification information: Name, email address, phone number, and shipping address.
Payment information: Processed via secure third-party gateways; Orovia does not store payment credentials.
Device and usage data: IP address, browser type, pages visited, and time spent on our platform.
Communication data: Messages, emails, or WhatsApp exchanges with our support team.
How We Use Your Information
To process and fulfil your orders.
To communicate order updates, tracking information, and support responses.
To improve our products, website, and customer experience.
To send promotional offers, newsletters, or new product updates — only if you have opted in.
To comply with applicable legal obligations and prevent fraud.
Data Sharing
Orovia does not sell, rent, or trade your personal data to third parties. Data may be shared with:
Courier and logistics partners solely for delivery purposes.
Payment gateway providers for transaction processing.
Legal authorities, if required by applicable law.
Data Retention & Security
Customer data is retained for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
We implement industry-standard SSL encryption and security protocols to protect your data.
You may request deletion of your personal data by writing to privacy@orovia.in, subject to applicable legal requirements.
Cookies
Our website uses cookies to enhance browsing experience and analyse site traffic. You may disable cookies in your browser settings; however, this may affect website functionality.
Limitation of Liability
- Orovia’s liability in any dispute arising from a purchase shall be limited to the original invoice value of the product in question.
- Orovia shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, goodwill, or data.
- Orovia makes no warranties, express or implied, beyond what is explicitly stated in these policies.
- Orovia is not responsible for delays or failures in performance caused by circumstances beyond its reasonable control, including but not limited to natural disasters, government actions, strikes, pandemics, or internet disruptions.